Service Update on Product Repair Centers

December 9, 2008

Dear Customer,

To deliver better service support, Bioscrypt, now the L-1 Enterprise Access Division, has changed how we receive product repair requests and the location of our Product Repair Centers.

Earlier this year we announced new regionally located Product Repair Centers, one for Asia-Pacific and another for Mexico, Central and South America. Now, we are announcing a change of address for the Product Repair Center located in the United States and we are adding a third new product Repair Center based in Canada. Both new locations are more centrally located and are near major transportation hubs to facilitate quick movement for inbound and outbound shipments.

These regionally located centers not only deliver an enhanced level of customer support but will help you increase both regional sales and end-user satisfaction.    

To ease the transition and provide stronger support, we have also developed a new online form for your use. The form is designed to provide all necessary information for L-1 service personnel to complete and file a return request successfully. We encourage you to use this form when possible to expedite all requests:

These Product Repair Centers provide regionally-based customers with Veri-Series fingerprint reader evaluation and repair, and the following improved service elements:

• Reduced turnaround time for repairs
• Reduced shipping time and cost
• Regionalized Bioscrypt high quality product certification
• Cost-effective regionalized labor rate for repairs

 We will continue to bring new solutions forward to you, our customer, to ensure your continued growth and success. 

With best wishes,

Shiraz Kapadia