L-1 Identity Solutions

Product Repair Request Form

Please complete the following form.

Once the form has been submitted, a technical support representative will contact you within 24 business hours to issue a RMA and provide shipping instructions. Alternatively, e-mail technical support at Support-EnterpriseAccess@L1ID.com (Americas) or Support-Intl-EnterpriseAccess@L1ID.com (International) and a support representative will contact you within 48 business hours.

If you require Sales Support, please complete the Sales Support Contact Form instead, or e-mail Sales-EnterpriseAccess@L1ID.com (Americas) or Sales-Intl-EnterpriseAccess@L1ID.com (International).

* Mandatory Fields

Region for Repair Request

First Name

Last Name

Company

E-mail Address

Business Phone

Business Phone (Secondary)

Fax

Company Street Address

City

State (USA only)

Province (Outside USA)

Country

Zip or Postal Code

Primary Method of Contact

Return Address for Product Repairs

Please include any applicable instructions for delivery person to locate your premises.

Address same as above Company Address

Please provide a serial number and a description of the issue for EACH unit for repair.

If there are more than 10 units for repair, please e-mail Support-EnterpriseAccess@L1ID.com (Americas) or Support-Intl-EnterpriseAccess@L1ID.com (International).

Instructions on locating serial numbers on Bioscrypt products:
1. On the back label of the unit
2. Through the VeriAdmin program (unit parameters - general tab)
3. On the pack-list that came with the shipment
4. On the box the unit came in

Unit 1 - Product Type for Repair

Serial Number

Description of Issue

* Maximum of 100 characters

Unit 2 - Product Type for Repair

Serial Number

Description of Issue

Maximum of 100 characters

Unit 3 - Product Type for Repair

Serial Number

Description of Issue

Maximum of 100 characters

Unit 4 - Product Type for Repair

Serial Number

Description of Issue

Maximum of 100 characters

Unit 5 - Product Type for Repair

Serial Number

Description of Issue

Maximum of 100 characters

Unit 6 - Product Type for Repair

Serial Number

Description of Issue

Maximum of 100 characters

Unit 7 - Product Type for Repair

Serial Number

Description of Issue

Maximum of 100 characters

Unit 8 - Product Type for Repair

Serial Number

Description of Issue

Maximum of 100 characters

Unit 9 - Product Type for Repair

Serial Number

Description of Issue

Maximum of 100 characters

Unit 10 - Product Type for Repair

Serial Number

Description of Issue

Maximum of 100 characters

What role does your company have in relation to Bioscrypt?

Please read Bioscrypt's Return Policy. In order to submit this form, you must acknowledge that you have read and accept Bioscrypt's Return Policy by checking the box to the right.

* I have acknowledged that I have read and accept Bioscrypt's Return Policy.

L1 Identity

Protecting and Securing Personal Identities and Assets